Frequently Asked Questions

... but, why?

General Questions

Who writes the Pages for Parents guides?

Every guide is developed by Sarah Hardwell, an Early Years Specialist and experienced Nursery Director. You aren't getting internet 'life hacks'; you're getting solid, practical advice based on years of professional childcare experience.

Are these physical books?

No, these are digital e-books (PDFs). This means you get instant access with zero shipping costs. You can save them to your phone, tablet, or computer and carry them with you everywhere.

Is this advice suitable for all ages

Our current collection focuses on the 'Early Years' (toddlers and young children), dealing with milestones, behavioral guidance, and nurturing bonds. Check the description of each individual book to see the specific age range it covers.

Can I print the guides out?

Absolutely. While they look great on a screen, the PDFs are high-resolution. Feel free to print them at home if you prefer reading from paper or want to stick a specific checklist on the fridge.

Can I email the book to a friend or family member?

our purchase grants you a license for your personal household use.

  • Family: Sharing it with your partner, spouse, or other caregivers in your own home is absolutely fine.

  • Friends: If you think a friend would benefit from the advice, we ask that you send them a link to our website instead of the file. We are a small business, and every sale supports Sarah in creating more of these resources.

Can I share your eBooks on social media or internet forums?

We're so glad to hear that you want to spread the word and help other parents! However, we have priced these guides to be as affordable as possible so that everyone can buy their own copy so we ask that instead of sharing the file publicly, you post a link to our website to enable others to purchase their own copy.

  • The Rules: Uploading these files to social media groups, public forums, or file-sharing websites is strictly prohibited by the license you agreed to when purchasing and violates copyright law.

Do you sell these guides internationally?

Not at the moment. Currently, Pages for Parents is only set up to process orders from customers within the United Kingdom. We have kept it local to keep our administrative costs down and ensure our prices stay affordable, but we hope to open up to the rest of the world in the future!

Technical Support

How do I view the eBook?

Because they are standard PDF files, you don't need a fancy e-reader.

  • On Mobile/Tablet: Just tap the file; your device likely has a built-in viewer (like Apple Books or Google PDF Viewer).

  • On Computer: You can open them in your web browser (Chrome, Edge, Safari) or use a dedicated program.

Do I need special software?

Probably not! Most modern devices open PDFs automatically. However, if you are struggling, we recommend the free Adobe Acrobat Reader app. It’s the industry standard, totally free, and works on almost every device.

Can I print the guides out?

Absolutely. While they look great on a screen, the PDFs are high-resolution so feel free to print them at home if you prefer reading from paper or want to stick a specific checklist on the fridge.

Can I view these on my Amazon Kindle?

Yes, absolutely. However, you cannot just "plug and play" like a standard USB drive. You need to use the "Send to Kindle" feature to add the file to your library wirelessly.

I’ve bought a book/signed up for the free gift, but I can’t find the email withn the download link.

First, please check your Spam or Junk folder—sometimes email filters get a bit overzealous. If it’s not there, you can log into your account on our website directly to access your library of purchased content.

The file won't download. What do I do?

Check your internet connection first. If that’s fine, try using a different browser (e.g., switch from Safari to Chrome). If you’re still stuck, drop us an email, and we’ll ensure you get your file.

Payments & Refunds

What payment methods do you accept?

We accept all major credit and debit cards securely through Stripe, our payment processor. We also support PayPal for a quick and easy checkout.

Is my payment information secure?

Yes. We do not store your card details. All transactions are encrypted and processed by global leaders in payment security (Stripe and PayPal).

Can I get a refund if I change my mind?

Because our products are digital downloads that are delivered instantly, we generally cannot offer refunds once the purchase is complete and the files have been accessed. This is in line with UK consumer law regarding digital content. However, if you have a technical issue with the file itself, please let us know so we can fix it.

Do you charge VAT?

Under current UK law, digital books (e-books) are zero-rated, meaning there is no VAT charged on these guides. The price you see is the final price you pay.

Support & Feedback

I have a question about a specific parenting issue. Can I email you?

Unfortunately we cannot offer individualised consultation or medical advice via email. If you have concerns about your child's health or development, please consult a GP or health visitor.

How do I provide feedback or contact support?

We’d love to hear from you! Whether you have a technical issue with the website or want to suggest a topic for our next guide, please use the form on our Contact page.

Do I need special software?

Probably not! Most modern devices open PDFs automatically. However, if you are struggling, we recommend the free Adobe Acrobat Reader app. It’s the industry standard, totally free, and works on almost every device.

Can I print the guides out?

Absolutely. While they look great on a screen, the PDFs are high-resolution so feel free to print them at home if you prefer reading from paper or want to stick a specific checklist on the fridge.

Can I view these on my Amazon Kindle?

Yes, absolutely. However, you cannot just "plug and play" like a standard USB drive. You need to use the "Send to Kindle" feature to add the file to your library wirelessly.

I’ve bought the book/signed up for the free gift, but I can’t find the email.

First, please check your Spam or Junk folder—sometimes email filters get a bit overzealous. If it’s not there, you can log into your account on our website directly to access your library of purchased content.

The file won't download. What do I do?

Check your internet connection first. If that’s fine, try using a different browser (e.g., switch from Safari to Chrome). If you’re still stuck, drop us an email, and we’ll ensure you get your file.

More Questions?

I have a question not covered here.

Please contact us with any questions or comments and we'll get back to you as soon as we can.

‘I feel like I've learnt so much.’

— Natasha K.